Customer Service Representative II

Job Summary

Providing exceptional support to members, the full-time remote Customer Service Representative II will manage complex inquiries and issues, ensuring customer satisfaction and retention while adhering to compliance guidelines.

Key responsibilities:

• Handle member inquiries across various categories, including eligibility, billing, and claims, while documenting all interactions
• Initiate contact with relevant personnel to gather necessary information for resolving customer concerns
• Evaluate data to determine appropriate actions for service recovery and maintain compliance with organizational policies

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass a Classification Assessment and have a typing speed of at least 30 WPM
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work with minimal direction and pass knowledge checks during training