Customer Service Representative II
Job Summary
Providing exceptional support to members, the full-time remote Customer Service Representative II will manage complex inquiries, ensuring customer satisfaction and retention while adhering to compliance guidelines.
Key responsibilities
- Handle member inquiries related to eligibility, benefits, billing, and claims, documenting all interactions accurately
- Evaluate data to determine appropriate resolutions for complaints and coordinate service recovery as needed
- Promote customer service excellence by engaging professionally with both internal and external customers
Required qualifications
- Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
- High School Diploma or General Education Diploma (GED) required
- Must pass a Classification Assessment and demonstrate a typing speed of 30 WPM
- Strong knowledge of systems used within the Member Service Contact Center
- Ability to manage work independently with minimal direction
Complete Job Description
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