Customer Service Representative II

Job Summary

Providing comprehensive support to members and customers, the full-time remote Customer Service Representative II will manage complex inquiries related to health plan services, ensuring high levels of customer satisfaction and retention.

Key responsibilities:

• Handle member inquiries across various service areas, including eligibility, billing, and claims
• Document interactions and coordinate with relevant personnel to resolve customer issues effectively
• Promote compliance with organizational policies while delivering exceptional customer service

Required qualifications:

• Minimum two-and-a-half years of customer service experience, including six months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass a Classification Assessment and typing test (minimum 30 WPM)
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work independently with minimal direction