Customer Service Representative II

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative II will manage complex inquiries and issues while ensuring high levels of customer satisfaction and retention.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and claims, ensuring accurate and timely responses
• Document interactions with members and coordinate with relevant health plan personnel to resolve concerns
• Promote compliance with organizational policies and maintain the privacy and confidentiality of member information

Required qualifications:

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Strong knowledge of systems used within the Member Service Contact Center