Customer Service Representative II

Job Summary

Providing support to members with complex inquiries, the full-time remote Customer Service Representative II will manage customer satisfaction and retention by delivering accurate and timely information while building collaborative relationships with members and providers.

Key responsibilities

• Handle member inquiries across various service areas, including billing, eligibility, and claims
• Document conversations and follow established procedures to resolve customer issues effectively
• Collaborate with internal departments to obtain necessary information and ensure compliance with organizational standards

Required qualifications

• Minimum of 2.5 years of customer service experience, including 6 months as a Customer Service Representative I
• High School Diploma or General Education Diploma (GED) required
• Must pass a Classification Assessment and typing test with a minimum speed of 30 WPM
• Strong knowledge of systems used within the Member Service Contact Center
• Ability to manage work with minimal direction and demonstrate analytical skills