Customer Service Representative II

Job Summary

Providing superior customer service in a remote environment, the full-time Customer Service Representative II will manage claims coordination, handle eligibility inquiries, and ensure first call resolution while meeting call center metrics.

Key responsibilities

• Coordinates claims electronically and via telephone
• Handles eligibility inquiries across all lines of business
• Documents customer information in the Customer Relationship Management (CRM) system

Required qualifications

• High school diploma or equivalent required
• 2+ years of contact center experience preferred
• 2+ years of college preferred
• Must be 18 years of age or older
• Proficiency in navigating multiple computer screens/programs while assisting customers