Customer Service Representative - Maine

Job Summary

Serving as the first point of contact for members, the full-time Customer Service Representative - Maine will assist with transportation inquiries, schedule reservations, and document customer interactions while working remotely.

Key responsibilities

• Assist customers with transportation questions and concerns, scheduling, modifying, and canceling reservations as needed
• Document customer complaints and ensure accurate trip data entry while maintaining a professional demeanor
• Participate in required meetings and collaborate with team members to promote a positive working environment

Required qualifications

• High School Diploma preferred
• 0-2 years of contact center or customer service experience in a high call volume environment preferred
• Ability to type at least 35 words per minute accurately
• Proficiency in quickly learning new technology and following complex instructions
• Must reside in Maine and meet work-from-home requirements, including high-speed internet access