Customer Service Representative - Maine
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Job Summary
Serving as the first point of contact for members, the full-time Customer Service Representative - Maine will assist with transportation inquiries, schedule reservations, and document customer interactions while working remotely from home.
Key responsibilities
- Assist customers with transportation questions and concerns, scheduling, modifying, and canceling reservations as needed
- Document customer complaints and ensure accurate entry of trip data while maintaining a professional demeanor
- Support a 24/7 contact center environment, adhering to attendance standards and participating in required meetings
Required qualifications
- High School Diploma preferred
- 0-2 years of contact center or customer service experience in a high call volume environment
- Ability to accurately type at least 35 words per minute
- Proficiency in quickly learning new technology and following complex instructions
- Must reside in Maine and meet specific work-from-home requirements, including internet speed and a dedicated workspace
Complete Job Description
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