Customer Service Reservation Agent
Job Summary
To support a growing Central Reservations team, the full-time and part-time Customer Service Reservation Agent will connect with guests through inbound calls and chats, assisting them in planning memorable vacations and selling travel experiences in a 100% remote environment.
Key responsibilities
- Assist guests with reservations and provide recommendations for travel experiences
- Maintain a friendly and professional demeanor while communicating with guests and coworkers
- Utilize multiple computer systems to manage reservations and customer interactions effectively
Required qualifications
- Schedule flexibility to work until 7:15 p.m. MST and on weekends
- Ability to work independently in a remote environment with a quiet workspace
- Strong comfort with customer service and sales, identifying opportunities for upselling
- Hardwired high-speed internet with a minimum download speed of 40 Mbps
- Willingness to participate in pre-employment drug screening and background checks
Complete Job Description
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