Customer Service Specialist

Job Summary

Focused on resident interactions, the full-time Customer Service Specialist will manage a high volume of emails and phone calls, serving as the primary point of contact between residents and community managers while providing excellent customer service.

Key responsibilities

• Respond to customer inquiries via email and phone, documenting all interactions in the customer database
• Handle escalated calls and collaborate with internal teams to ensure effective communication and service delivery
• Assist with administrative tasks and special projects as assigned by the supervisor

Required qualifications

• Two years of experience in administrative office functions, preferably in high-volume processing
• Bachelor's Degree or equivalent combination of education, experience, and training
• Strong proficiency in MS Office Suite and ability to maintain accurate records in company software
• Ability to work independently in a fast-paced environment with minimal supervision
• Experience in customer service and effective interaction with diverse individuals