Customer Service Specialist

Job Summary

Working remotely in a full-time capacity, the Customer Service Specialist will serve as the primary point of contact for the PLANEPASS service, responding to customer inquiries via phone and email, resolving account issues, and assisting the collections team as needed during Pacific Time Zone hours.

Key Responsibilities:

• Respond to inbound customer inquiries by phone and email, providing timely and professional assistance
• Research account and payment questions, ensuring first-contact resolution whenever possible
• Document customer interactions accurately using the internal CRM software and escalate complex issues as needed

Required Qualifications:

• Minimum of 3 years in a dedicated customer support or service role
• Experience researching and explaining account, invoice, billing, or payment information
• Proficiency with CRM systems and Microsoft Office 365 suite
• Ability to work from 8:00am to 4:00pm Pacific Time, Monday through Friday
• Strong organizational skills with a collaborative, customer-focused attitude