Customer Service Specialist

Job Summary

Providing exceptional support to customers in a remote environment, the full-time Customer Service Specialist will manage inquiries related to sales, promotions, and product installations while ensuring a positive experience and resolving complaints effectively.

Key responsibilities

• Respond to customer inquiries and resolve claims and complaints in compliance with consumer protection laws
• Build and maintain strong customer relationships through professional communication and problem resolution
• Collaborate with internal teams to ensure timely resolution of customer concerns and maintain accurate documentation of interactions

Required qualifications

• High School Diploma or equivalent
• Minimum of 2 years of experience in customer service, sales support, or call center environments
• Proven ability to resolve customer complaints professionally and effectively
• Experience using CRM systems or customer service software
• Basic proficiency with Microsoft Office (Outlook, Word, Excel)