Customer Service Specialist

Job Summary

Providing advanced borrower and school support for the Federal Perkins Loan Servicing Program, the full-time remote Customer Service Specialist will resolve account inquiries, ensure regulatory compliance, and deliver high-quality customer service while managing documentation and issue resolution.

Key responsibilities

• Answer incoming calls, emails, and online inquiries promptly and professionally
• Document all customer interactions accurately in the Perkins Servicing System
• Resolve borrower and institution concerns by researching issues and following through to completion

Required qualifications

• High school diploma or GED required
• Minimum of one year of customer service or call center experience
• Ability to obtain and maintain a Federal Public Trust (5C) security clearance
• Reliable high-speed internet connection with a distraction-free home workspace
• Experience working with Microsoft Office (Word, Excel, Outlook)