Customer Service Specialist
Job Summary
Supporting agency partners in a hybrid or remote capacity, the full-time Customer Service Specialist will deliver exceptional service across Billing, Auto Services, and Property Services while resolving inquiries and promoting available discounts and programs.
Key responsibilities
- Deliver exceptional service through active listening and timely resolution of agent inquiries
- Handle inbound calls related to Billing, Auto Services, Property Services, and basic Claims inquiries
- Independently manage escalated calls and complex service situations while serving as a knowledgeable resource for team members
Required qualifications
- High School Diploma, GED, or equivalent combination of education and experience
- At least 1 year of customer service, call center, insurance operations, or related experience
- Experience supporting Insurance Operations, Call Center Operations, or Claims Operations
- Proven ability to manage multiple priorities while maintaining a high level of service quality
- Strong analytical skills to make informed decisions in a fast-paced environment
Complete Job Description
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