Customer Service Specialist
Job Summary
To support a growing customer base, the full-time remote Customer Service Specialist will deliver exceptional service across multiple platforms, ensuring customer satisfaction and engagement while located on the East Coast (EST time zone).
Key responsibilities
- Deliver high-class customer service interactions that meet or exceed customer service metrics
- Engage with customers through live chat, phone, email, and social media inquiries
- Proactively address customer delivery and product-related issues and support return or warranty needs
Required qualifications
- 1-2+ years of experience in a customer service role, particularly with phone interactions
- Experience handling returns and warranties
- Familiarity with helpdesk software such as Gorgias and basic knowledge of Shopify
- Exceptional verbal and written communication skills with near-perfect grammar
- A strong empathetic approach to customer interactions
Complete Job Description
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