Customer Service Specialist
Job Summary
Handling incoming and outgoing communications, the fully remote Customer Service Specialist will manage phone calls, live chats, and emails from providers and members regarding claim status and benefits.
Key responsibilities:
- Answer provider and enrollee inquiries through phone, live chat, and secure email
- Assist with questions related to claims and benefits for both providers and members
- Perform additional duties as assigned or appropriate
Required qualifications:
- High school diploma or equivalent with 1-2 years of related experience
- Proficient PC skills, including email, record keeping, and routine database activity
- Previous call center experience preferred
- Medical insurance background preferred
- Experience with Qiclink is a plus
Complete Job Description
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