Customer Service Specialist

Job Summary

Providing exceptional support to employees and their families, the full-time remote Customer Service Specialist will assess needs, gather information, and deliver high-quality customer service through various communication channels.

Key responsibilities:

• Assess the needs of employees through targeted questioning and gather relevant personal information
• Provide clear explanations of issues and needs while delivering high-quality customer service
• Perform quality assurance callbacks and ensure accurate data entries with proper spelling and grammar

Required qualifications:

• Bachelor's Degree
• Strong written and spoken communication skills
• Excellent customer service skills with a friendly and empathetic approach
• Proficient in conflict resolution skills
• Ability to organize and prioritize effectively