Customer Service Specialist

Job Summary

Supporting multiple craft brands, the regular full-time Customer Service Specialist will assist customers via phone, email, and live chat, helping them place orders, resolve issues, and provide product information in a remote environment.

Key responsibilities

• Support customers across various brands through multiple communication channels
• Provide accurate and friendly responses in a call-center environment
• Collaborate with teammates and other departments to resolve customer issues efficiently

Required qualifications

• 2+ years of direct customer service experience (phone/email preferred)
• Strong computer and web navigation skills; quick learner of new systems
• Proficiency with Microsoft Office
• Familiarity with knitting, crochet, or quilting products; ability to read patterns is a plus
• Collaborative and adaptable, with the ability to multitask in a fast-paced environment