Customer Service Specialist

Job Summary

Supporting a diverse community of makers, the full-time hourly Customer Service Specialist will manage customer interactions across phone, email, and live chat, assisting with order placements, addressing inquiries about crafting products, and resolving shipping and payment issues in a fully remote environment.

Key responsibilities

• Assist customers across multiple brands through various communication channels, providing timely and friendly responses
• Resolve customer issues using sound judgment and escalate when necessary, while ensuring a positive experience
• Collaborate with teammates and other departments to ensure smooth resolution of customer inquiries and take on special projects as needed

Required qualifications

• 2+ years of recent customer service experience for an online retailer
• Experience independently resolving order, shipping, and return issues
• Familiarity with knitting, crochet, or quilting tools and techniques
• Strong computer skills and proficiency with Microsoft Office
• Clear and accurate writing ability with strong spelling and grammar skills