Customer Service Specialist
Job Summary
Providing exceptional support in financial aid and student accounts, the full-time Customer Service Specialist will resolve student financial issues while assisting with inbound and outbound communication in a hybrid remote environment.
Key responsibilities
- Troubleshoot account issues regarding payments, student aid, and financial arrangements
- Respond to inbound calls, emails, and walk-in visits, while initiating outbound communication regarding financial aid and student account concerns
- Contribute to the university's mission by establishing relationships with students and their parents, promoting Christ-centered higher education
Required qualifications
- Desire to develop client relationships and provide excellent customer service
- Ability to process multiple tasks and a wide variety of constituent issues
- Proficiency in a computer environment and handling confidential information with integrity
- College degree is preferred
- Commitment to the university's mission and values as a follower of Jesus Christ
Complete Job Description
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