Customer Service Specialist
Job Summary
Providing exceptional support to clients and requestors, the full-time remote Customer Service Specialist will assist with the status of disability and FMLA paperwork, ensuring accurate information and maintaining strong relationships with customers.
Key responsibilities:
- Assist clients, patients, and requestors with inquiries regarding disability and FMLA paperwork
- Respond promptly to a high volume of customer calls and emails, ensuring customer satisfaction
- Maintain accurate notes in Med-Release and monitor the FMLA email for timely updates
Required qualifications:
- 1+ year of call center experience
- High school diploma or GED required
- Proficient in Microsoft Office and able to type at least 50 WPM
- Previous medical industry experience preferred but not required
- Ability to multi-task, prioritize duties, and manage time effectively
Complete Job Description
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