Customer Service Specialist

Job Summary

As a primary point of contact for the PLANEPASS service, the full-time Customer Service Specialist will respond to inbound inquiries via phone and email, clarify account details, and assist with payment questions, all while working remotely during Pacific Time business hours.

Key Responsibilities:

• Respond to inbound customer inquiries by phone and email, providing timely and accurate assistance
• Research account, invoice, and payment questions to achieve first-contact resolution
• Document customer interactions in the CRM and escalate complex issues as needed

Required Qualifications:

• Minimum of 3 years in a dedicated customer support role with experience in inbound inquiries
• Experience in researching and explaining account and billing information
• Proficiency with CRM systems and Microsoft Office 365
• Ability to work 8:00am to 4:00pm Pacific Time, Monday through Friday
• Strong organizational skills with a focus on accurate documentation