Customer Service Specialist

Job Summary

Working fully remotely, the full-time Customer Service Specialist will manage inbound and outbound calls, ensure accurate information processing, and educate patients about their financial responsibilities while supporting the front-end service processes for home medical equipment.

Key responsibilities:

• Develop and maintain knowledge of current products and services to assist patients effectively
• Process orders, verify insurance eligibility, and communicate with patients regarding documentation and referrals
• Document all interactions and ensure compliance with quality assurance and performance metrics

Required qualifications:

• High School Diploma or equivalent
• One (1) year of experience in healthcare administrative, financial, or insurance customer services
• Knowledge of Medicare, Medicaid, and commercial health plan methodologies preferred
• Proficient computer skills and familiarity with EMR systems
• Ability to adapt in a fast-paced, changing environment