Customer Service Specialist

Job Summary

To support efficient return operations, the full-time remote Customer Service Specialist will coordinate customer returns, repairs, and exchanges while collaborating with cross-functional teams to ensure timely resolutions and maintain service levels.

Key responsibilities

• Process customer returns, repairs, and exchanges accurately within established service timelines
• Coordinate domestic and international return orders to enhance customer experiences
• Respond to inquiries and manage RGA workflows to maintain operational continuity

Required qualifications

• High school diploma or equivalent required; additional education or relevant experience is valued
• 2+ years of experience in customer service, order management, or logistics
• Strong organizational skills with the ability to manage multiple priorities accurately
• Proficiency in Microsoft Office applications, particularly Excel and Outlook
• Ability to learn new systems and work independently while contributing to a team