Customer Service Specialist

Job Summary

Providing exceptional customer service remotely on a temporary basis, the Customer Service Representative will manage incoming calls, resolve support tickets, and process orders while ensuring seamless sales support and client satisfaction.

Key responsibilities

• Deliver concierge-style customer service to sales representatives and accounts, managing calls and resolving support tickets
• Maintain product knowledge to provide accurate information and update existing SOPs as processes evolve
• Coordinate with internal teams and external partners to ensure timely order fulfillment and delivery

Required qualifications

• Strong proficiency with Google's G-Suite and/or Microsoft's Office products
• Proven ability to multi-task effectively in a high-volume environment
• Exceptional attention to detail and organizational skills
• Flexibility to work overtime or extended hours when required
• A 4-year college degree is strongly preferred