Customer Service Specialist
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Job Summary
Providing exceptional support, the full-time Customer Service Specialist will assist families through live phone queues, chat, and email while working remotely, focusing on resolving inquiries and building strong relationships across all KinderCare brands.
Key responsibilities
- Deliver Best-in-Class customer service by understanding family concerns and providing empathetic resolutions
- Document all interactions in the internal ticketing system and follow up to ensure concerns are resolved
- Collaborate with colleagues and leadership to enhance the family experience and meet departmental metrics
Required qualifications
- Able to work a shift between 6:00 AM to 5:00 PM Pacific Time Zone
- Previous experience in a remote call center environment is a plus
- High School graduate or equivalent; a 2-year degree is a plus
- 2-3 years of customer service support experience via phone and email
- Intermediate PC/MS Office skills with the ability to multitask across applications
Complete Job Description
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