Customer Service Specialist
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Job Summary
Providing exceptional customer support, the remote Customer Service Specialist will engage with families through phone, email, and chat, addressing inquiries and concerns while building strong relationships with business partners in a full-time capacity.
Key responsibilities
- Deliver Best-in-Class customer service by understanding family concerns and providing empathetic resolutions
- Log and document all interactions in the internal ticketing system, ensuring thorough follow-up on concerns
- Collaborate with colleagues and leadership to enhance the family experience and meet team metrics
Required qualifications
- Ability to work an 8:30 am - 5:00 pm Pacific Time Zone shift
- Previous experience in remote call center environments is preferred
- High School diploma or equivalent; a 2-year degree is a plus
- 2-3 years of customer service support experience via phone and email
- Intermediate PC/MS Office skills and the ability to multitask effectively
Complete Job Description
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