Customer Service Specialist

Job Summary

Working remotely, the part-time hourly Customer Service Specialist will respond to customer inquiries, troubleshoot issues, and process payments while maintaining a professional phone presence and supporting new hire training efforts.

Key responsibilities:

• Handle incoming calls regarding customer account questions and perform necessary callbacks
• Process routine payments over the phone and advise customers on available resources
• Assist with administrative tasks and support new hire training by providing reports on progress

Required qualifications:

• Associate's degree in business, finance, communication, marketing, or related field, or relevant experience
• Strong computer skills, including proficiency in Word, Excel, and email
• Ability to handle stressful conversations with tact and diplomacy
• Two evening shifts per week and one Saturday shift every five weeks
• Strong typing skills and attention to detail