Customer Service Specialist
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To support the mission of attainable home ownership, the full-time Customer Service Specialist will service mortgage lending customers through verbal and written communication, addressing inquiries, handling complaints, and maintaining loan files while working remotely.
Key responsibilities
- Communicate with other departments regarding loan payments and borrower files
- Document customer complaints and all communications to ensure resolution and maintain complete loan files
- Utilize outbound calling strategies to locate delinquent homeowners and assist them in setting up payment plans
Required qualifications
- Prior mortgage experience is required
- Strong working knowledge of the mortgage, document custody, and manufactured housing industries
- Experience with Microsoft Word and Excel is a must
- Familiarity with Fiserv's LoanServ mortgage servicing software is strongly preferred
- Comprehensive knowledge of regulations governing mortgage servicing processes, including TILA, RESPA, NACHA, and FCRA
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 39,452 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
