Customer Service Specialist

Job Summary

Providing exceptional service through inbound and outbound communications, the part-time Customer Service Specialist will support customers and collaborate with internal teams to enhance business relationships while working remotely from a location near Verona.

Key responsibilities

• Answer phones, chat, social media, or email professionally while addressing customer inquiries
• Schedule delivery orders and utilize negotiation skills to resolve customer issues
• Maintain accurate account information and perform soft collections for customers on credit hold or past due

Required qualifications

• High School Diploma or equivalent
• 1 or more years of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Proficient in Microsoft Office including Excel, Word, and Access