Customer Service Specialist - FMLA
Job Summary
Providing exceptional support to clients and requestors, the full-time Customer Service Specialist - FMLA will assist with disability and FMLA paperwork inquiries, ensuring accurate communication and documentation in a remote setting.
Key responsibilities
- Assist clients, patients, and requestors with the status of requests for disability and FMLA paperwork
- Respond promptly to a high volume of customer calls and emails regarding Disability and FMLA paperwork
- Ensure accurate and detailed notes are recorded in Med-Release for all actions taken
Required qualifications
- 1+ year of call center experience
- High school diploma or GED required
- Proficient computer skills with software applications such as Microsoft Office
- Ability to type at least 50 words per minute
- Previous medical industry experience preferred but not required
Complete Job Description
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