Customer Service Supervisor
Job Summary
Leading a team of customer support agents, the full-time Customer Service Supervisor will manage daily operations, provide training and coaching, and ensure high customer satisfaction in a remote environment.
Key Responsibilities
- Supervise, mentor, and coach seasonal and permanent customer support agents while conducting performance reviews
- Monitor agent performance through various observation tools and troubleshoot operational issues
- Lead training for new hires and ongoing development, identifying skill gaps and enhancing training materials
Required Qualifications
- 2-3 years of supervisory experience in a call center or fast-paced environment
- Experience with TaxAct or similar tax software preferred
- Strong background in B2B customer service and technical support
- Proficient with Microsoft Office Suite, including Teams and SharePoint
- Bilingual (Spanish) a plus
Complete Job Description
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