Customer Service Supervisor

Job Summary

To support operational excellence, the full-time Customer Service Supervisor will manage a remote team focused on training, motivating, and providing exceptional customer service while ensuring service levels exceed expectations.

Key responsibilities

• Train team members on effective customer interaction methods and provide constructive feedback
• Motivate team members to achieve performance goals and ensure service levels consistently exceed expectations
• Handle inbound and outbound calls while managing and documenting account details accurately

Required qualifications

• High school diploma or GED, or equivalent combination of education and experience
• 1-3 months of related experience and/or training preferred
• Proficiency with Microsoft Office Suite
• Availability to work nights, weekends, and holidays
• Ability to calculate figures such as discounts, interest, and percentages