Customer Service Supervisor
Job Summary
To support operational excellence, the full-time Customer Service Supervisor will mentor and motivate team members, handle customer interactions, and ensure service levels exceed expectations while working remotely within a 60-mile radius of Glendale, Arizona.
Key responsibilities
- Train team members on effective customer interaction methods
- Examine team behavior and practices to provide constructive feedback and direction
- Manage inbound and outbound calls while providing exceptional customer service
Required qualifications
- High school diploma or GED; or one to three months of related experience and/or training
- Ability to calculate figures and amounts such as discounts and percentages
- Proficiency with Microsoft Office Suite
- Availability to work nights, weekends, and holidays
- Curiosity and adaptability to learn and use AI-enabled tools as workflows evolve
Complete Job Description
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