Customer Service Supervisor
Job Summary
To support operational excellence, the full-time Customer Service Supervisor will mentor and motivate team members, handle customer interactions, and ensure service levels exceed expectations while working remotely within a 60-mile radius of El Paso, Texas.
Key responsibilities:
- Train team members on effective customer interaction methods
- Examine team behavior and practices to provide constructive feedback
- Manage inbound and outbound calls while maintaining accurate account documentation
Required qualifications:
- High school diploma or GED, or equivalent experience
- Ability to calculate figures such as discounts and percentages
- Proficiency with Microsoft Office Suite
- Availability to work nights, weekends, and holidays
- Openness to learning and adapting to AI-enabled tools in the workplace
Complete Job Description
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