Customer Service Supervisor
Job Summary
Dedicated to enhancing customer service operations, the full-time Customer Service Supervisor will manage employee performance, oversee staffing adjustments, and ensure service level requirements are met while working remotely across the U.S.
Key responsibilities:
- Monitor and evaluate employee performance, providing guidance and feedback for career development
- Address performance issues through coaching and conduct periodic performance evaluations
- Manage daily workflow and staffing adjustments to meet contact center service level requirements
Required qualifications:
- High School Diploma / GED or equivalent work experience
- 4+ years of related work experience with at least 2 years in a leadership role
- Proficient in Microsoft Office Suite programs
- U.S. citizenship and ability to obtain a security clearance
- Flexibility to work full-time, including potential overtime and holidays
Complete Job Description
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