Customer Service Supervisor
Job Summary
Leading a dedicated team, the full-time Customer Service Supervisor will manage customer service and order support operations, ensuring exceptional service and accurate processing of orders, payments, and account changes in a fully remote environment.
Key responsibilities
- Oversee inbound customer calls, processing orders, handling inquiries, and maintaining positive account relationships
- Manage team scheduling, staffing, hiring, training, and the development of performance standards
- Initiate and lead projects to enhance customer service quality and prepare reports for the Director
Required qualifications
- Bachelor's degree or 5 years of experience in managing call center operations or related fields
- Strong working knowledge of the Talkdesk telecommunications system
- Experience with the Intercom customer communication platform
- Extensive knowledge of Salesforce and NetSuite order processing
- Ability to manage multiple priorities in a fast-changing environment
Complete Job Description
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