Customer Service Support Representative
Job Summary
Working remotely, the full-time Customer Service Support Representative will manage over 80 inbound calls daily from patients and healthcare providers, initiate payment plans, and resolve inquiries while maintaining performance goals during the 10:00am - 7:00pm EST work schedule.
Key responsibilities
- Answer and manage 80+ inbound calls per day from patients, doctor's offices, or insurance carriers
- Initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient inquiries effectively
Required qualifications
- High School Diploma or GED equivalent
- At least 1 year of customer service experience
- Proficiency in navigating multiple computer screens and applications
- Ability to perform in a fast-paced environment
- Experience with alpha-numeric data entry
Complete Job Description
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