Customer Service Support Representative
Job Summary
To support a dynamic team, the full-time Customer Service Support Representative will manage incoming and outgoing calls, assist with Salesforce ticketing, and provide payment status updates while working remotely.
Key responsibilities
- Answer incoming and outgoing phone calls, handling or transferring inquiries as needed
- Assist with data entry, QA tasks, and coverage for teammates as required
- Provide payment status information on behalf of negotiating providers
Required qualifications
- Experience in a fast-paced environment managing multiple tasks/projects
- Ability to prioritize dynamically and work independently as well as in a team
- Familiarity with multiple software platforms, including Salesforce
- Background in Auto Insurance or Workers' Compensation is a plus
Complete Job Description
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