Customer Service Support Representative

Job Summary

As a full-time ACEP Support Representative working remotely, the candidate will manage incoming RSVP phone calls for community education events, ensuring smooth interactions with potential customers while maintaining the RSVP process.

Key responsibilities

• Answer incoming RSVP phone calls and interact with potential customers
• Maintain the RSVP process to ensure events run smoothly
• Communicate effectively through various formats, including phone, email, and chat

Required qualifications

• 1-2 years of experience in administrative or customer service roles, or an undergraduate degree
• Proficiency in Microsoft Office, Google Drive, Zoom, and ADP
• Ability to communicate clearly and empathetically
• Strong written communication and composition skills
• Demonstrated task management skills and professionalism