Customer Service Support Representative

Job Summary

Working remotely, the full-time Customer Service Support Representative will manage high volumes of inbound and outbound calls from patients, healthcare providers, and insurance carriers, focusing on resolving patient accounts and initiating payment plans.

Key responsibilities

• Answer and manage a high volume of inbound calls related to patient inquiries and billing issues
• Make outbound calls to address open patient accounts receivable and customer inquiries
• Utilize multiple resources to efficiently resolve patient inquiries while adhering to performance goals

Required qualifications

• High School diploma or GED equivalent
• 3 years or more of healthcare-related call center experience
• Ability to complete a structured training program to develop proficiency in role responsibilities
• Experience in specialty testing or genetics healthcare customer service is preferred
• Knowledge of reimbursement, Medicare/Medicaid billing is advantageous