Customer Service Support Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Support Representative will manage high volumes of inbound and outbound calls from patients and healthcare providers, resolve patient account inquiries, and assist with payment plans while maintaining performance goals.

Key responsibilities

• Answer high volumes of inbound calls and make outbound calls to resolve patient inquiries and accounts receivable
• Initiate payment plans for patients with outstanding balances and utilize multiple resources for issue resolution
• Maintain established performance and quality standards while developing proficiency through a structured training program

Required qualifications

• High School Diploma or GED equivalent
• At least 1 year of customer service experience
• Experience in call center or healthcare-related customer service preferred
• Familiarity with medical billing, insurance claims, and patient billing
• Bilingual capability in English and Spanish is a plus