Customer Service Support Representative

Job Summary

Providing essential support for patient billing inquiries, the full-time Customer Service Support Representative will manage over 80 inbound calls daily, initiate payment plans, and utilize multiple resources to resolve patient issues in a remote environment.

Key responsibilities

• Answer a high volume of inbound calls from patients and healthcare providers
• Initiate and manage payment plans for outstanding patient balances
• Utilize various resources to effectively resolve patient inquiries while maintaining performance goals

Required qualifications

• High School Diploma or GED equivalent
• At least 1 year of customer service experience
• Proficiency in navigating multiple computer applications
• Ability to work in a fast-paced environment and learn quickly
• Strong organizational skills and attention to detail