Customer Service Support Specialist

Job Summary

Providing exceptional customer service, the full-time Customer Service Support Specialist will manage resident interactions, handle inquiries via email and phone, and collaborate with internal teams to ensure effective communication and support.

Key responsibilities

• Respond to a high volume of emails and phone calls while documenting all interactions in the customer database
• Investigate and resolve customer inquiries and escalated issues in a timely manner
• Assist in administrative support and maintain accurate property and resident information

Required qualifications

• Two years of experience in administrative office functions, preferably in high volume processing
• Bachelor's Degree or a combination of education, experience, and training
• Strong computer skills with proficiency in MS Office Suite
• Ability to work independently in a fast-paced environment and manage competing priorities
• Experience in customer service and effective interaction with diverse individuals