Customer Service Team Lead
Job Summary
Providing real-time support and coaching, the full-time Customer Service Team Lead will manage a pod of Tier 1 and Tier 2 representatives in a remote call center environment, ensuring effective queue management and cross-program knowledge across multiple healthcare verticals.
Key responsibilities
- Monitor and balance queues, reallocating representatives as needed based on volume
- Serve as the first-line escalation for representatives requiring guidance on complex interactions
- Run daily huddles to communicate updates and provide coaching to enhance team performance
Required qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1.5-2+ years of customer service experience in a healthcare or comparable contact center
- Demonstrated coaching or mentoring experience with a focus on constructive feedback
- Strong working knowledge of HIPAA/PHI handling
- Ability to treat all team members consistently and model professional conduct
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,491 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
