Customer Service Team Lead
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Job Summary
Leading a remote team of Customer Service Associates, the fully remote Customer Service Team Lead will be responsible for team performance, coaching, and ensuring exceptional customer experiences while supporting day-to-day operations.
Key responsibilities
- Lead, coach, and motivate the team to meet performance expectations
- Monitor key performance indicators such as productivity, quality, and attendance
- Conduct regular coaching sessions and support agents with escalations and complex issues
Required qualifications
- 3+ years of direct Team Lead or Supervisor experience managing a team of 10+ employees
- Experience in coaching, developing, and improving employee performance
- Strong English communication skills for handling escalations and difficult conversations
- Reliable internet and ability to work independently in a remote environment
- Training experience preferred
Complete Job Description
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