Customer Service Team Leader
Job Summary
Leading a remote team of Customer Service Associates, the full-time Customer Service Team Leader will coach and motivate staff to deliver exceptional customer experiences while monitoring performance and addressing escalated concerns.
Key responsibilities
- Lead, coach, and motivate a team of Customer Service Associates to achieve performance goals
- Monitor team performance metrics and provide regular coaching and feedback
- Identify trends in customer issues and collaborate with stakeholders to implement solutions
Required qualifications
- Previous call center or contact center experience
- Experience in a Team Lead, Supervisor, or equivalent leadership role
- Strong background in customer service operations
- Ability to work independently in a remote environment
- Willingness to work Monday through Friday, 8:00 AM - 5:00 PM PST
Complete Job Description
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