Customer Service Technician
Job Summary
Supporting a contract with Veterans Affairs, the full-time remote Customer Service Technician will respond to technical issues escalated by customers, acting as a liaison between operations, the client, and Engineering/Development while providing assistance during extended core hours.
Key responsibilities
- Respond to technical issues escalated by customers and provide solutions using existing manuals and scripted responses
- Act as a liaison between operations, clients, and Engineering/Development teams to ensure effective communication and issue resolution
- Document and communicate workarounds and solutions clearly to assist customers and engineering support teams
Required qualifications
- High school diploma or GED
- Experience with problem solving, debugging, and providing solutions to technical issues
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience working within a team-oriented, collaborative, agile environment
- Highly self-motivated and directed with the ability to manage multi-discipline triage calls
Complete Job Description
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