Customer Service Technician
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Job Summary
Supporting a contract with Veterans Affairs, the full-time remote Customer Service Technician will respond to technical issues escalated by customers and act as a liaison between operations, clients, and the Engineering/Development team.
Key responsibilities
- Respond to end user requests for assistance using existing manuals and scripted responses
- Refer ongoing technical issues to the appropriate engineering support team
- Provide extended Core Hours Support, including availability from Mon-Sat 6:00 AM-10:00 PM ET and Sun 6:00 AM-3:00 PM ET
Required qualifications
- High school diploma or GED
- Experience with problem solving, debugging, and providing solutions to technical issues
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience working within a team-oriented, collaborative, agile environment
- Experience documenting and communicating workarounds and solutions clearly
Complete Job Description
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