Customer Service Trainee

Job Summary

Engaging with members to handle customer service inquiries via telephone, the full-time remote Commercial Customer Service Trainee will receive, investigate, and resolve customer inquiries while utilizing Enterprise-AI approved tools to enhance service efficiency.

Key responsibilities

• Receiving, investigating, and resolving customer inquiries in a timely and accurate manner
• Handling customer service inquiries through various channels, including phone, chat, and email
• Documenting all customer communication clearly and ensuring first-contact resolution

Required qualifications

• High School Diploma or equivalent
• At least 1 year of experience in a customer service support role
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Ability to pass required testing if in a formal training program
• Demonstrated ability to work independently and collaboratively in a fast-paced environment